FAQ's

Help Centre

Frequently Asked Questions

Everything you need to know about ordering, delivery, and returns.

Delivery

Do you offer free UK delivery?
Yes — we offer free standard delivery on every order to UK mainland addresses. There is no minimum spend and no hidden charges at checkout.
How long does delivery take?
Standard delivery takes 7–12 business days from your order confirmation. You will receive a dispatch notification with tracking details as soon as your order leaves our warehouse.
Can I track my order?
Yes. Once your order has been dispatched, we'll send you an email with your tracking number and a link to follow your delivery in real time.
Do you deliver outside the UK?
We currently deliver to UK mainland addresses only. If you'd like to be notified when international shipping becomes available, please contact us at contact@carryandtravel.com.

Returns & Refunds

What is your returns policy?
We offer free returns within 30 days of delivery. Items must be unused, in their original condition, and returned in the original packaging. Your refund will be issued within 14 business days of us receiving your return.
How do I start a return?
Simply email us at contact@carryandtravel.com with your order number and the reason for your return. Our team will respond within one business day with a free prepaid return label and instructions.
When will I receive my refund?
Refunds are processed within 14 business days of us receiving and inspecting your return. You'll receive an email confirmation once your refund has been issued.
My item arrived damaged — what should I do?
Please email